TERMS E CONDITIONS

DELIVERY METHODS

We use professional couriers in the area depending on the Country. Orders are processed within 24-48 business hours. The service is not available on pre-holidays, bank holidays (national holidays) and on any other day indicated on the website with prior notice.

Shipping costs: free standard shipping in Italy; charged to the customer for foreign shipments.
Shipping times: Standard Delivery within 3-5 working days * for the Italian territory.

*For shipments to Sicily, Sardinia and Calabria, delivery may require an additional working day
It is important to know that the shipping period is calculated from the time of the order, considering only working days, therefore excluding weekend (Saturdays and Sundays) and holidays.

DELIVERY RESTRICTIONS

We deliver Products purchased on the Website to Italy and all foreign countries, excluding the countries in which we have a distributor:

– Austria: Rudolf Bernegger – www.profeet.at
– Benelux: OrthoMedico – www.orthomedico.be
– Dubai: Orthopaedie Technique Berlin – www.otb-uae.com
– Germania: Darco GMBH – www.darco.de
– Inghilterra: Prestige Healthcare – www.prestigehealthcare.co.uk
– Francia: Lucas Chausser – lucaschausser.paris@gmail.com
– Irlanda: Rob Lyons – robertlyons@outlook.ie
– Norvegia, Danimarca, Svezia, Finlandia: Klaveness – www.klaveness.se
– Panama: Alta Tecnologia Medica – www.atmsapanama.com
– Svizzera: Orthoservice AG – www.orthoservice.com

However, the delivery can only be done within the boundaries of the State associated with the Country in which the user is surfing the net at the moment the purchase process begins, when clicking on ‘Add to Cart’ (e.g.: if the user is physically located in Italy when he purchases product X by clicking on ‘Add to Cart’, product X can only be delivered to Italy).
In addition, we do not deliver to Livigno, Campione d’Italia, the Republic of San Marino and Vatican City, or to P.O. boxes or Hold Mail facilities.
If the shipping address is a P.O. box or an Hold Mail facility, or one of the locations above-mentioned, the order will be automatically cancelled and Optima Molliter S.r.l. will refund the Total Amount paid by the user.

TRACK YOUR ORDER

When your item is shipped, you will receive a confirmation e-mail with a link that will allow you to track the progress of shipment.
When ordering, it is important to send complete shipping information. We will not be responsible for losses due to incomplete or incorrect shipping information. In case of use of Paypal, only shipments with confirmed addresses will be managed.

EXCHANGES AND RETURNS

You can change or return your purchase within 14 days from the delivery of the order if made from the WEB portal www.yda.it. You can request the process by filling out the Exchanges and Returns Form that you find in the package or download it by clicking here.

No returns and exchanges of goods purchased from authorized dealers are made.

After filling out the Form, follow these simple steps to return the products:

  1. 1. Put the products you want to return and the filled Exchange Form into the original order box. Make sure they are complete with their packaging and accessories, that all tags are intact and that the box is sealed.
  2. 2. Contact our Customer Service at no. +39 0733801060 or by e-mail to info@yda.itand follow the instructions provided.
  3. 3. If you are not resident in Italy, contact and choose the forwarder you prefer.

The change is free in Italy if you follow the instructions provided by our Customer Service.

If you have made the purchase in the store, the return / exchange will follow the rules and methods established and set out by the shop in which you made the purchase.

If you decide to make the exchange using another delivery service, the costs will be entirely at your charge and we will not be able to take any responsibility for any loss or damage to the package.

No returns will be accepted if it will be delivered by other forwarders than those designated by our Customer Service.

Before requesting the exchange, make sure that you have respected all the exchange conditions listed below.

EXCHANGES CONDITIONS

Before applying for an exchange, make sure that the product return follows our Terms of sale:

• The products must be intact, with all tags and seals still attached and including accessories and any special packaging. Incomplete, damaged, or worn items will not be accepted.

• The exchange must be requested within 14 days from the order delivery.

• The items to be exchanged must be delivered to the courier within 14 days from the notification of the exchange request to Customer Service;

• The Exchange can only be sent from the country in which the delivery took place;

• The products must have been strictly purchased online on ww.yda.it and not in stores.

You can exchange a gift by contacting the person who sent it to you or, if you prefer, by calling our Customer Service.

Where all the conditions listed above are met, we will:

1. credit you the amount you paid for the returned product (excluding delivery costs if they are at your expense).
The refund will be made on the same payment method used for the initial purchase. You will receive an e-mail confirming the refund.

2. charge you, at the shipment time and on the same payment method used for the initial purchase, the price of the requested replacement product. You will receive an e-mail confirming the shipment;

3. to deliver the replacement product you have chosen:

• within a maximum of 7-13 days.

PAYMENT METHODS

You can choose to pay for orders placed on e-commerce via
Credit card;
PayPal
;
Bank transfer by sending a request to our Customer Service at no. +39 0733/801060 or by e-mail to info@yda.it.

If one of these payment instruments is not available, this will be explicitly communicated on the site at the beginning of the purchase procedure.
By choosing a credit card or PayPal as a payment tool, at the time of the order the circuit will immediately charge the amount relating to the purchase made. You can choose to enter specific billing information when entering the payment method. Select the ‘Add a billing address’ box if it is different from the one associated with your profile during the purchase and you will be able to enter the new billing details. VAT and any other applicable taxes are already included in the price of all products on the site and in the cart.