Shipping policy
- SHIPPING
We use UPS e DHL couriers depending on the country. Orders are processed within 24-48 business hours. The service is not available on days before holidays, public holidays (national holidays) and on any other day indicated on the site with adequate notice.
Shipping costs: €8 in Italy (free over €200), Europe €20, Extra EU €50, Svizzera €20, Stati Uniti €40
Shipping times: (working days) Italy in 2-3 days, Europe and Extra EEC 3-6 days
* For shipments to Sicily, Sardinia and Calabria, delivery may require an additional working day.
It is important to know that for deliveries, delivery times start from the time the order is sent and are calculated considering only working days and therefore excluding Saturdays, Sundays and holidays.
*For shipments to Sicily, Sardinia and Calabria, delivery may require an additional working day.
It is important to know that for deliveries, delivery times start from the time the order is sent and are calculated considering only working days and therefore excluding Saturdays, Sundays and holidays.
*For shipments outside the European Community, any customs duties and expenses are the responsibility of the recipient. Typically these costs amount to approximately 12% of the value indicated on the invoice.
- DELIVERY RESTRICTIONS
The delivery of products purchased in e-commerce is carried out in Italy and in all foreign countries excluding the countries listed below, where you can contact the relevant distributor. For contact information, please contact us at info@yda.it.
– Lettonia: Sia Tehniska Ortopedia
– Lituania: Jsc Pes Planus
– Qatar: Trioscare Wll
– Romania: Dumbravita (YDA) online market open only for (TQURA)
– Dubai: Orthopaedie Technique Berlin (YDA) online market open only for (TQURA)
– England (GB) : Prestige Healthcare (YDA) online market open only for (TQURA)
– Ireland: Rob Lyons – Podiatry Products LTD – All about feet Mr Conor Murphy (YDA) online market open only for (TQURA)
– Libia: Alhalaqat Almotahida United Rings (YDA) online market open only for (TQURA)
Delivery, however, can only be made within the borders of the State associated with the Country in which the user is browsing when the purchase process begins by clicking on 'Add to cart' (e.g. if the user begins the purchase process of product.
-TRACK THE SHIPMENT
When the product is shipped you will receive a confirmation email with a link that will allow you to follow the progress of the shipment.
It is important to send complete shipping information when ordering. We will not be responsible for losses due to incomplete or incorrect shipping information. If Paypal is used, only shipments with confirmed addresses will be handled.
-TERMS OF PAYMENT
You can choose to pay for orders placed on e-commerce via
Credit card;
PayPal;
Bank transfer;
Klarna;
The cash on delivery payment method can only be chosen for orders destined for Italy. Orders placed by bank transfer may be subject to shipping delays (2/3 days) due to credit verification on the current account.
INVOICHES
During checkout, when entering shipping information, the Fiscal Code is required only for customers residing in Italy.
If you are not a resident of Italy, you do not need to enter a valid Fiscal Code: you can enter any number to allow the system to complete the order process.
The receipt for your purchase will be sent within a few days of delivery.