Shipping policy

SHIPPING

We use professional couriers in the territory depending on the country. Orders are processed within 24-48 hours of any other day indicated on the website with appropriate notice.

Shipping costs: 8€ in Italy, Europe 20€, Extra EU 30€.

Shipping times: (business days) Italy in 2-3 days, Europe and Extra CEE 2-4 days

*For shipments to Sicily, Sardinia and Calabria, delivery may require an additional business day.

It is important to know that for deliveries the delivery times start from the shipment of the order and are calculated considering only working days and therefore excluding Saturdays, Sundays and holidays.

*For shipments to Sicily, Sardinia and Calabria, delivery may require an additional business day.                              It is important to know that for deliveries the delivery times start from the shipment of the order and are calculated considering only working days and therefore excluding Saturdays, Sundays and holidays.

DELIVERY RESTRICTIONS

The delivery of the products purchased in the e-commerce is made in Italy and in all foreign states excluding the following countries, where you can contact the reference distributor:

– Benelux: OrthoMedico – www.orthomedico.be
– Dubai: Orthopaedie Technique Berlin – www.otb-uae.com
– Germania: Darco GMBH – www.darco.de
– Inghilterra: Prestige Healthcare – www.prestigehealthcare.co.uk
– Irlanda: Rob Lyons – robertlyons@outlook.ie
– Norvegia, Danimarca, Svezia, Finlandia: Klaveness – www.klaveness.se
– Panama: Alta Tecnologia Medica – www.atmsapanama.com
– Svizzera: Orthoservice AG – www.orthoservice.com

Delivery, however, can only be made within the borders of the State associated with the Country in which the user is browsing when the purchase process begins by clicking on 'Add to Cart' (eg: if the user when starting the purchase process of the product X, by clicking on 'Add to Cart' is browsing the Country Italy, the delivery of the product X can take place only in Italy). Delivery can also not be made to post office boxes or post office boxes, or in any of the locations indicated. In the event that the shipping address is a post office box or a post office box or in one of the indicated locations, the contract will be automatically resolved and Optima Molliter Srl will reimburse the total amount due as paid by the user.

TRACE THE SHIPMENT

At the time of product shipment you will receive a confirmation email with a link that will allow you to follow the progress of the shipment. At the time of the order it is important to send complete shipping information. We will not be responsible for losses due to incomplete or incorrect shipping information. In case of using Paypal, only shipments with confirmed addresses will be handled.

PAYMENT METHODS

You can choose to pay for orders made on the e-commerce through

Credit Card;

PayPal;

Cash on Delivery;

Bank Transfer;

The cash on delivery payment method can only be chosen for orders destined to the Italian territory. Orders made by bank transfer may suffer delays in shipping (2/3 days) due to the verification of credit to the Bank Account.